Water Utilities

The City of Garland Water Utilities department is closely monitoring the Centers for Disease Control (CDC), state and local health officials, our national water professional organizations and our Water supplier, the North Texas Municipal Water District (NTMWD) for information regarding water and wastewater treatment during the Coronavirus outbreak.  The following information was received  on March 11 regarding water quality from Tom Kula, the Excutive Director for NTMWD:

Water and Wastewater System Partners,

I want to provide you a link to information we’ve posted on our website to provide information to the public addressing questions about the new coronavirus (COVID-19) and water/wastewater treatment.  https://www.ntmwd.com/coronavirus-covid-19/

Here are a few key takeaways:

• Based on current evidence, the risk to water supplies is low.

• Coronaviruses (and other viruses) do not persist in chlorinated/chloraminated waters, such as those used in the water treatment process and the transmission of drinking water.

• Standard municipal wastewater system disinfection practices, including ultraviolet irradiation and/or chlorination, are effective in controlling the virus provided utilities monitor and maintain required disinfection levels during treatment.

Reference: Water Environment Federation (WEF)


In addition, your Garland wastewater crews remind you that flushing ANY KIND of wipes can cause a back-up of the sanitary sewer system. Remember, ALL WIPES go in the trash, NO exceptions, no matter what the label says.  Thank you for your help as we work together to stay healthy and safe.  DefendYourDrains

  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.    


To request water/wastewater maintenance or to report an issue online, visit Garland eAssist. You can also report a violation of any current water use restrictions.  

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns, call 972 205-3210 or email Waterops@GarlandTX.gov.  Our control center operates 24 hours a day, 365 days a year.


For information about utility accounts, billing, credit information, and payment locations visit the Utility Customer Service website or call the main number for Customer Service at 972-205-2671.

For Emergency Power Outages call 972-205-3000 (24 Hours) or visit the Garland Power & Light website


For City of Garland water and sewer line locates, please contact Texas 811 2 days before digging. You can visit the Texas 811 website or call 811. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.